Effective Date: December 12, 2025

Introduction
Reentry Care (a service of Honest Insurance LLC, “Reentry Care,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our website or submitting information through our forms, you agree to the terms of this Privacy Policy.

Reentry Care provides information and enrollment support by connecting people with licensed insurance agents or insurance agencies (“Partners”). Reentry Care is not a health insurance carrier. If you choose to work with a Partner, that Partner is responsible for providing insurance advice, plan recommendations, and enrollment services, subject to their licensing and applicable laws.
Information We Collect
Information you provide

We collect information you voluntarily submit through our website forms, including:

• Contact details: name, email address, phone number

• Location details: street address, city, state, ZIP code

• Basic eligibility and routing details: whether you currently have coverage, the type of coverage help you are seeking (e.g., Medicaid or Marketplace/ACA), and your preferred contact method

• Referral/source information: how you heard about us (for example, a reentry organization or supervision agency)
   

Important: Please do not submit sensitive medical information through our website forms. Our forms are not intended for submitting protected health information (“PHI”), Social Security numbers, Medicare numbers, insurance member IDs, or copies of documents.
Information collected automatically

When you visit our site, we may automatically collect information about your device and browsing activity, such as IP address, browser type, pages visited, and approximate location based on IP address. We use this information to operate our site, understand usage, and improve our services.

How We Use Your Information

We use the information we collect to:

• Respond to your request for health coverage assistance

• Confirm your contact details and preferred communication method

• Match and refer you to one or more Partners that may be able to assist you

• Communicate with you about your request, including follow-up messages related to enrollment support

• Improve our website, forms, and operations

• Maintain security, prevent fraud, and enforce our policies

• Comply with legal obligations
   

We do not use your information for unrelated purposes without notice and, where required, your consent.

How We Share Your Information
We may share your information in the following circumstances:

1) Sharing with Partners (licensed agents or agencies)
If you request enrollment assistance or coverage help, we may share your information with one or more Partners so they can contact you and assist you. This may include your name, contact information, location, and the basic routing details you provided (such as coverage type and whether you currently have insurance). Partners may contact you by phone, text message, email, or mail, consistent with your consent and applicable law. Partners are independent businesses and are responsible for their own privacy and security practices.

2) Service providers
We use trusted vendors to help operate our website and communications, such as analytics and CRM tools. These vendors may process information on our behalf and are contractually required to protect it and use it only to provide services to us.

3) Legal, safety, and business purposes
We may disclose information if we believe it is necessary to:

• Comply with laws, regulations, legal process, or governmental requests

• Protect the rights, property, or safety of Reentry Care, our users, or others

• Prevent, investigate, or address suspected fraud, security, or technical issues

• Enforce our agreements and policies
   

4) Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

No Sale of Personal Information
We do not sell your personal information to data brokers. We do not allow third-party advertisers to buy your personal information from us.
If you request enrollment assistance, we may share your information with Partners so they can assist you. This is a referral and service-related disclosure, not a sale to data brokers. Any compensation Reentry Care receives in connection with referrals is for marketing and referral services, not for the sale of personal information.

Communications, Text Messages, and Your Consent
If you provide your phone number and opt in through our forms, you authorize Reentry Care and our Partners to contact you regarding health insurance enrollment assistance and related services. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to a message, or by contacting us at data@reentrycare.org. Your communication preferences may affect our ability to assist you or connect you with a Partner.

Cookies and Analytics
We may use cookies and similar technologies to operate our website, understand usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website features.

Google Analytics
We may use Google Analytics to understand how visitors use our site. Google may collect information through cookies and similar technologies. We use this information for website analytics and improvement.

Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed 100% secure. Please use caution when sharing information online.

Data Retention
We retain personal information as long as reasonably necessary to:

• Provide the services you requested

• Maintain records related to referrals and communications

• Comply with legal and compliance obligations

• Resolve disputes and enforce agreements

Retention periods may vary based on the type of information and applicable requirements.

Your Rights and Choices
Depending on where you live, you may have rights to access, correct, or delete your personal information. You can request:

• Access: what information we have about you

• Correction: fix inaccurate information

• Deletion: delete your information, subject to legal and compliance exceptions

To make a request, email data@reentrycare.org. We may need to verify your identity before responding.

Children’s Privacy
Our website and services are not intended for children under 18. We do not knowingly collect information from children under 18. If you believe a minor has provided information to us, contact data@reentrycare.org and we will address it.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the Effective Date. Your continued use of our website after an update means you accept the updated policy.

Contact Us
If you have questions or requests related to this Privacy Policy, contact us at:
Email: data@reentrycare.org
Mail: Reentry Care – Privacy
1606 Headway Cir, STE 9868
Austin, TX 78754